1. general information

These terms and conditions set out the rules for making purchases from the online store operated by the Seller at the following address https://dynopro.eu/.

The seller is E-tronic Marcin Nowak, ul.Towarowa 29, 64-510 Wronki, registered under number NIP:787-194-73-67, also referred to interchangeably as "Service Provider".

The Service Provider can be contacted:

• At phone numbers: (+48) 502 604 932. call cost according to the tariff of your network operator.
• using the email address: dynoprook@gmail.com.
• via the contact form available at: https://dynopro.eu/

2 Definitions

• Regulations - these rules and regulations. With regard to services provided electronically, the Regulations are the rules and regulations referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended).
• Customer - a natural person, a legal person or an organizational unit without legal personality but with legal capacity, who, under the terms of these Regulations, makes an Order in the Online Store.
• Consumer - a customer who is a natural person using the Online Store for the purpose not directly related to his/her business or professional activity.
• Service Provider - an entity providing sales services through the Online Store under the terms of these Regulations.
• Object of transaction - Goods listed and described on the website of the Online Store.
• Goods - a movable item, presented in the Online Store, to which the Sales Agreement applies.
• Additional Service - a service provided by the Service Provider to the Customer outside the Online Store in connection with the nature of the Goods sold.
• Sales Contract - a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Service Provider and the Client, using the Store's website.
• Online Store (Store) - the Internet service available at the following address https://dynopro.eu/, through which the Customer can place an Order.
• Order - a declaration of will of the Customer specifying unambiguously the type and quantity of Goods, aiming directly at the conclusion of the Sales Agreement.
• Information and communication system - a set of cooperating information technology equipment and software, providing processing and storage, as well as sending and receiving data through telecommunications networks by means of a terminal device appropriate for the type of network.

3 Rules of use

• These Regulations set out the rules for the use of the online store available at https://dynopro.eu/ and contracts between the Company and the Customer.
• As a condition for placing an Order in the Online Store, the Customer is required to read these Regulations and accept their provisions at the time of Order processing.
• Online store https://dynopro.eu/. conducts retail sales via the Internet.
• If any point of the T&Cs becomes partially or wholly invalid at any time, the contract and the T&Cs remain valid, and the point in question will be replaced by a new one as soon as possible.
• All Goods offered in the store https://dynopro.eu/. are brand new, originally packaged, free of physical and legal defects, and have been legally introduced into the Polish market.
• As part of the technical requirements necessary for cooperation with the information and communication system used by the Service Provider to carry out purchases, the Client should have an active electronic mail (e-mail) account and a device connected to the Internet that meets the following minimum technical requirements:
  • a. a web browser with HTML, CSS and JavaScript support with "cookies" enabled.
  • b. minimum screen width resolution of 1200 pixels.
• The customer is obliged not to provide content that is prohibited by law, such as content that promotes violence, defamatory content or content that violates the personal rights and other rights of third parties.
• Situations not covered in the T&Cs will be handled in evaluated in the spirit of the T&Cs.

4 Placing orders

• All prices listed on the websites https://dynopro.eu/ Are net prices given in Polish zloty. The prices given do not include shipping costs. In the shopping cart, after indicating the correct shipping option, the VAT amount appears. The gross amount is indicated at the very end in the summary.
• Orders are accepted via the website/phone/email.
• Orders placed through the website can be placed 24 hours a day, 7 days a week throughout the year.
• The order is effective if the Customer correctly fills out the order form and correctly provides contact information including the exact address to which the Goods are to be shipped, as well as a telephone number and a correct e-mail address.
• In case the provided data is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
• Photos, description and data of the product and/or service are an indication and cannot be the basis for reimbursement.
• The Customer, in the process of placing an order, may wish to receive a fiscal receipt or a VAT invoice, which may be attached to the shipment being sent or sent electronically, to the e-mail address indicated, in the form of an electronic image of settlement documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the Decree of the Minister of Finance of December 20, 2012 on sending invoices in electronic form, the rules of their storage and the mode of making them available to the tax authority or tax inspection authority.
• When placing an Order, the Customer may consent to the inclusion of his/her personal data in the database of the Seller's Online Store for processing in connection with the execution of the Order. If consent is granted, the Customer has the right to inspect his/her data, correct it and request its deletion.
• The Customer may use the option of remembering his data by the system to facilitate the process of placing another Order. For this purpose, the Customer should provide the password necessary to access his account. The Customer's login is the e-mail address provided by the Customer. The password is a string of characters set by the Customer. The Customer's password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
• Once the customer has placed a successful order, he will receive an automatic response from the store confirming receipt of the order.
• The contract between the Company and the customer in accordance with Section. 4 is concluded when it is accepted by the Customer and the Customer fulfills certain conditions.
• The time to start processing an order coincides with the moment when the payment is received in the bank account specified in the order confirmation in the case of payment by bank transfer or the moment when the order is completed in the case of payment by card or online payment or selection of the "cash on delivery" option.
• For obvious errors in the price list caused by typographical errors, the Company is not responsible, and therefore is not obliged to provide the product and/or service at the wrong price.

5. shipping

• Goods are shipped to the address indicated in the order form or provided by phone or email. The store will inform the customer immediately if the order form is incorrectly filled out, which prevents or may delay the shipment.
• Goods are delivered by specialized courier companies or by our own means of transport choosing the option "free delivery in the Podkarpackie voivodeship". At the same time it is verified by the employee of the store by the postal code. In some cases, it is possible to collect the goods in person at the seller's office.
• The shipment will be delivered in the shortest possible time, usually it is no more than 4 working days after receipt of payment. This is an approximate delivery time and applies to orders with the "cash on delivery" shipping option. When choosing the payment option "bank transfer" or "payment by card or online transfer", the time of crediting the funds to the store's bank account (usually 1-2 business days) should be added to the time given on the website.
• Goods that need to be prepared to order will be shipped by prior arrangement.
• The customer is charged for delivery (shipping) costs specified in the shipping price list available on the ordering page.

6 Payments

• For each item sold, we issue a receipt or invoice of purchase.
• Payment for the ordered goods can be made on delivery (upon receipt of the goods), through the electronic payment system or by bank transfer to the store's bank account.

7. withdrawal from the contract

• A consumer who has concluded a remote agreement has the right to withdraw from the agreement without giving any reason by making a statement in writing within 14 days (legal basis: Art. 7 (1) of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products, Journal of Laws No. 22, item 271, as amended). This term is a deadline and is calculated from the date of delivery of the item, and when the contract concerns the provision of a service - from the date of its conclusion. To meet this deadline it is sufficient to send a statement before its expiration to the Service Provider's address.
• In the event of withdrawal from a contract concluded at a distance, the contract is considered not concluded. What the parties have provided shall be returned unchanged, unless the change was necessary within the limits of ordinary management.
• The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the Service Provider's address.
• According to the Law, the following are not subject to return: provision of services started, with the consent of the Customer, before the expiration of the time limit referred to in Article 7 paragraph 1, pertaining to audio and visual recordings and recorded on computer program carriers after the Client has removed their original packaging, contracts relating to services for which the price or remuneration depends exclusively on the movement of prices on the financial market, services with properties specified by the Client in the order placed by him or closely related to his person, services that due to their nature cannot be returned or whose object is subject to rapid deterioration, press delivery, services in the field of games and betting.
• The above provisions do not apply to tuning files purchased on the Company's website and delivered electronically.

8 Complaints

• Products come with a manufacturer's, importer's or seller's warranty, valid in Poland. The warranty period of each product can be seen in its description on the store pages. Detailed conditions of warranty fulfillment are specified in the warranty print issued by the guarantor. Most products have warranties fulfilled directly by authorized service points of manufacturers. The exact addresses of the service points can be found on the warranty cards attached to the products and on the manufacturers' websites. The customer can also carry out the warranty claim procedure through the Seller.
• Complaints should be submitted to the Service Provider's address.
• When submitting a claim, the advertised product must be delivered to the Service Provider along with proof of purchase.
• The service provider will consider the complaint within 14 days from the date of filing the complaint. If the complaint is considered in favor of the customer, the service provider will repair or replace the advertised goods with new, full-quality goods or refund the value of the purchased goods.
• If the goods are inconsistent with the contract, the customer may demand that the goods be brought into conformity with the contract by repairing them free of charge or replacing them with new ones, unless repair or replacement are impossible or require excessive costs. In assessing the excessiveness of the costs, the value of the goods in conformity with the contract and the type and degree of non-conformity found shall be taken into account. (Act of July 27, 2002 on specific conditions of consumer sales and on amendments to the Civil Code).
• The customer loses the rights specified in paragraph. 5 of this paragraph, if before the expiry of two months from the discovery of non-conformity of the goods with the contract, he does not notify the store of this fact. To meet the deadline it is sufficient to send the notice before its expiration.

8a. Courier shipments

• Please always check the condition of the shipment in the presence of the courier. The courier is obliged to wait for you to unpack and check the condition of the shipment for damage.
• In case of damage to the goods or any shortage - it is necessary to report the damage to the courier upon receipt of the shipment and to draw up a damage protocol on the spot. In the absence of such a protocol, claims for damage will not be accepted. If the courier does not have printed forms with him, you should draw up a "damage protocol" by hand with the date and time of writing the protocol and your own and the courier's signature (it can be on an ordinary sheet of paper). Demand that the proper protocol be delivered the next day and call the courier company to report it. In the protocol, it should be noted that the damage was reported upon receipt (not by phone). Inform us about everything for further information.

9 Amendments to the regulations

• Customers with an account in the Store will be informed of the change in the Terms and Conditions via email correspondence.
• If during the time that has passed since the last login there has been a change in the Rules of the Store, the Customer accepts or not its provisions after the changes. If you do not accept the terms of the Terms and Conditions, especially after its changes, shopping in the Online Store is not possible.
• A customer who does not accept the changes introduced in the Regulations is entitled to delete his account at any time.
• Orders placed by Customers prior to the effective date of the amendments to the Regulations will be processed in accordance with the previous provisions of the Regulations.

10. final provisions

• Matters not covered by these Regulations are governed by the provisions of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by dangerous products (Journal of Laws 2000 No. 22 item 271 as amended), the Act of July 27, 2002 on special conditions of consumer sales and amendments to the Civil Code (Journal of Laws 2002 No. 141 item 1176 as amended), the Act of April 23, 1964. - Civil Code (Dz.U. 1964 no. 16 item 93 as amended).
• Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers will be considered by the Court of competent jurisdiction in accordance with the provisions of the Act of 17.11.1964 Code of Civil Procedure (Journal of Laws No. 43, item. 296, as amended).